A little Volquartsen story.

SKnight · Post by **SKnight** » Wed Dec 17, 2008 8:08 pm

I bought a Volquartsen accurizing kit for a friends Ruger 10-22, and he recently installed it.

All is well, clean crisp trigger action. Then he tried the safety. No worky. He took it apart, checked everything, found the sear wasn't quite right. So, he emailed Volquartsen.com.

Five minutes later he gets an email from Scott. Scott Volquartsen that is. Seems it's a common issue, Ruger precision fits their parts in that area, and sometimes the sear is a bit too tight to allow the safety to work. Two options, send them the action and they'll fit it for free, or grind and polish off the necessary material. Gave precise directions on what to take where. They traded two or three emails back and forth.

How's that for customer service!

Post by **Bullseye** » Thu Dec 18, 2008 12:08 am

A very good point, Volquartsen is well known for their customer service. One of the few custom manufacturer/retailers I know where the company owner responds personally to e-mail inquiries. Many times he has sent me replacement parts without requiring the retrogrades shipped back first. They are first rate in my book.

R,
Bullseye

KAZ · Post by **KAZ** » Thu Dec 18, 2008 8:27 am

Makes me feel good about the Volquartsen accurizing kit in my rifle! What a great story.

greener · Post by **greener** » Thu Dec 18, 2008 11:26 pm

It certainly says a lot about the company's level of customer service and satisfaction. That level of customer service is rare.

SKnight · Post by **SKnight** » Thu Dec 18, 2008 11:55 pm

Saw my buddy tonight, he finished trimming the sear as directed and all is just fine.

We're going to go coat it in powder residue just before new years!