Taurus Customer Service

greener · Post by **greener** » Fri Dec 02, 2011 7:24 pm

I've read some pretty hard knocks on Taurus customer service. I've had two occasions to call them. The first was a slide lock problem with my TCP738 I couldn't fix by tweaking the mags. Took a bit over two weeks to make the round trip to Miami.

Called them tonight for a replacement hammer spring cap for my PT94. I lost the other on a spring loaded 2 wall bank shot. On the way, no charge. Not much wait on hold.

I suppose your opinion of a company's customer service is based on your experience. So far, my impression of Taurus has been positive.

bgreenea3 · Post by **bgreenea3** » Sat Dec 03, 2011 1:50 am

When did you pick up a pt 94?

greener · Post by **greener** » Sat Dec 03, 2011 9:29 am

bgreenea3 wrote:When did you pick up a pt 94?

April.

Been messing around with trying to reduce the awfully heavy DA trigger pull.

bgreenea3 · Post by **bgreenea3** » Sat Dec 03, 2011 11:52 am

Oh I thought you meant the beretta 92 looking pistol. My mistake.

greener · Post by **greener** » Wed Dec 14, 2011 11:42 pm

Got the hammer spring cap in from Taurus today. They didn't send it by USPS, they used Fedex. Free part, high-dollar shipping.

Didn't use it except as the key ingredient to finding the old one. I was going to retrieve the revolver, looked down at a spec on the floor, and sure enough, there was the old one. The new part drew it out of the next universe.

I'd ordered a model 85 hammer spring from Brownell's and put that on to replace the two-men-and-a-small-boy trigger pull hammer spring that was on there. Will find out if it fires reliably this weekend.

Impressed with Taurus CS.

bearandoldman · Post by **bearandoldman** » Thu Dec 15, 2011 5:48 am

greener wrote:Got the hammer spring cap in from Taurus today. They didn't send it by USPS, they used Fedex. Free part, high-dollar shipping.

Didn't use it except as the key ingredient to finding the old one. I was going to retrieve the revolver, looked down at a spec on the floor, and sure enough, there was the old one. The new part drew it out of the next universe..

Seen that happen myself more than once.