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Over 2 weeks and no part from Ruger?
Posted: Mon Feb 09, 2009 10:04 am
by Z400ACDC
I need the updated hammer pin for my 22/45. they won't return my calls. What should I do? It did give me a chance to shoot my Sig 9mm yesterday. It was fun!
Re: Over 2 weeks and no part from Ruger?
Posted: Mon Feb 09, 2009 11:01 am
by bearandoldman
Z400ACDC wrote:I need the updated hammer pin for my 22/45. they won't return my calls. What should I do? It did give me a chance to shoot my Sig 9mm yesterday. It was fun!
Try sending them an e mail, they say they will answer in 3 business days and they will. At least they did last week for me.
Posted: Mon Feb 09, 2009 1:21 pm
by smike308
I'm glad that I'm not the only one who isn't getting phone calls returned by Ruger Customer Service. I posted on this forum, around the 1st of the year, about a rough, hard cycling MKIII (brand new). After trying and checking all the helpful suggestions from the board members, the problem still exists. Since that time, I have called Ruger's customer service 6 separate times and left call back info. To date, they have yet to return my calls. This has created a great deal of bad feelings toward Ruger. I purchased two MK III KMK 512 pistols for Christmas gifts for my kids. One works fine, the other is defective. To me that represents a 50% failure rate. To ice the cake, their customer service is a failure as well. I don't know if there is a secret code or something like that to get them to return phone calls or what it takes. Sorry to butt in on the thread, but the experience of Z400ACDC pushed my button. Rant off.
Posted: Mon Feb 09, 2009 2:45 pm
by Z400ACDC
Well, I tried again today. The parts departmentment went straight to voice mail. I called back and told the lady what has been going on. She told me she would try again and that she would stay on the phone until someone answered. Guess what, someone answered. She said she would ship my updated hammer pin today. I hope so. My VQ sear is ready to go in. I hope I don't have trouble and have to bug you guys for help
Posted: Mon Feb 09, 2009 6:30 pm
by Bullseye
It's good that you followed up with a call. Sometimes folks just get busy. Ruger is one of those companies that kind of shuts down between the Holidays and starting up again may mean some things fall through the cracks. You should get your pin in three days if they do send it today. It'll come to you in a little bubble pack brown envelope.
R,
Bullseye
Posted: Sun Feb 15, 2009 8:27 pm
by Z400ACDC
Bullseye wrote:It's good that you followed up with a call. Sometimes folks just get busy. Ruger is one of those companies that kind of shuts down between the Holidays and starting up again may mean some things fall through the cracks. You should get your pin in three days if they do send it today. It'll come to you in a little bubble pack brown envelope.
R,
Bullseye
I should have got it Thursday. Maybe tomorrow
Posted: Sun Feb 15, 2009 8:48 pm
by Bullseye
Tomorrow is a holiday (President's Day) and the US Mail won't be delivered. Looks like Tuesday.
R,
Bullseye
Posted: Mon Feb 16, 2009 2:27 am
by Dwight45
Ruger has had my new pistol back a month now, and everytime I call to inquire about it, I'm connected to the "repair status" department, where I'm asked to leave the serial number of the gun and my phone number. And they'll get back with me shortly. They've never returned my call.
Something's amiss. I'm going to complain like the fellow who posted above.